Terms of Service

1. Acceptance of Terms

By accessing or using Kairobell, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform.

2. Service Description

Kairobell is a SaaS platform for gyms to manage personal trainers, track customer fitness progress, and monitor business analytics. Access is provided on a subscription basis.

3. User Accounts

Users must sign in using Google OAuth. Gym administrators are responsible for managing access and inviting personal trainers. You are responsible for all activity under your account.

4. Subscription & Billing

Gym subscriptions are billed monthly or annually through Stripe. Plan limits (team members, customers, storage) are enforced based on the selected tier. Cancellation takes effect at the end of the current billing period.

5. Customer Data & Your Responsibilities

Kairobell acts as a data processor on your behalf. Your gym is the data user (also referred to as data controller) as defined under the Personal Data Protection Act 2010 (Malaysia) ("PDPA"). By using the platform to enter, store, or process any personal data relating to your customers, you represent, warrant, and undertake that:

1. Notice. You have provided, or will provide before data entry, a written or verbal privacy notice to each customer that clearly states the purpose for which their personal data (including body measurements, body composition metrics, and progress photographs) is being collected, used, and stored, in compliance with PDPA s.7 (Notice and Choice Principle).
2. Express consent. Where the personal data collected constitutes sensitive personal data as defined under PDPA s.40 — including physical or mental health data, body composition data, and photographs from which health status may be inferred — you have obtained the express written or electronic consent of the data subject prior to collection and upload. You will not upload sensitive personal data for any customer who has not provided such consent, or whose consent has been withdrawn.
3. Cross-border disclosure. You acknowledge that Kairobell uses cloud infrastructure and sub-processors that may process data outside Malaysia. By accepting these terms you consent to such transfers on behalf of your gym and confirm that you have informed your customers of this possibility in your privacy notice, as required by PDPA s.129.
4. Customer rights. You will honour, in a timely manner, any access, correction, or erasure request submitted by a customer in respect of their personal data held within the platform, using the data management tools Kairobell provides. You will not use the platform to process personal data for any purpose incompatible with the stated purpose for which consent was obtained.

Indemnity. You agree to indemnify and hold harmless Kairobell (Kairobell Technology Sdn. Bhd.), its directors, and employees from and against any claim, penalty, fine, or liability arising from your failure to comply with PDPA or any applicable data protection law in respect of personal data processed through your gym account.

You retain ownership of all data you upload to Kairobell. By using the platform you grant us a limited licence to store, process, and display your content solely as necessary to provide the service.

6. Acceptable Use

You agree not to misuse the platform, attempt unauthorized access, or upload content that violates any laws or regulations. We reserve the right to suspend accounts that violate these terms.

7. Limitation of Liability

Kairobell is provided "as is" without warranties. We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform.

8. Changes to Terms

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated terms.